Return & Refund Policy

At Primevape.shop, we strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

  • Products must be unused, unopened, and in their original packaging to qualify for a return.
  • Returns must be initiated within 30 days of the delivery date.

2. Non-Returnable Items

We do not accept returns for the following:

  • Opened or used products.
  • Clearance or sale items.
  • Gift cards.

3. Return Process

To initiate a return:

  1. Contact Us: Email our support team at [Insert Contact Email] with your order number and reason for the return.
  2. Approval: Once approved, you will receive instructions on how to send the item back.
  3. Shipping: Customers are responsible for return shipping costs unless the product was damaged or defective upon arrival.

4. Refunds

  • Refunds will be issued to your original payment method after the returned product is received and inspected.
  • Please allow 5-10 business days for the refund to process.
  • Shipping fees are non-refundable.

5. Damaged or Defective Items

If your order arrives damaged or defective:

  • Contact us within 48 hours of delivery.
  • Provide photos of the damage for verification.
  • A replacement or full refund will be issued at no additional cost to you.
This concise policy ensures clarity and addresses all key aspects of the return and refund process for an online vape store. Let me know if you’d like further adjustments!